Free shipping and returns in the US
Returns and Exchange Policy
If you are not satisfied with your Birdies we will gladly accept a return or exchange of your unworn Birdies within 30 days of receipt. We offer free return and exchange shipping in the U.S. We will email you a shipping label once you initiate your return or exchange.
Once you receive a shipping label we have 14 days to receive your return or exchange. We will issue a refund to the original form of payment once we receive your goods. If we do not receive your items within the 14 day period we will no longer accept returns or exchanges of the item and you will continue to be charged.
We do not offer free return shipping from Canada. We will accept returns from Canada and issue a refund once we receive those goods. For more information email us at firstname.lastname@example.org or complete the contact form on our contact page.
If you would like an exchange, please follow the same return process and then create a new order for the Birdies you now want to receive. We will ship the new order as soon as we receive it. If we do not receive the original item within 14 days after we have sent you the return label, you will be charged for both items.
At this time we are not able to accept returns or exchanges of worn goods or returns or exchanges initiated later than 30 days after you have received them.